San Francisco (United States) (AFP) – OpenAI announced Friday it will begin testing advertisements on ChatGPT in the coming weeks, as the wildly popular artificial intelligence chatbot seeks to increase revenue to cover its soaring costs. The ads will initially appear in the United States for free and lower-tier subscribers, the company said in a blog post outlining its long-anticipated move. Premium Pro and Enterprise subscribers will remain ad-free.
The integration of advertising has been a key question for generative AI chatbots, with companies largely reluctant to interrupt the user experience with ads. But the exorbitant costs of running AI services may have forced OpenAI’s hand. Only a small percentage of its nearly one billion users pay for subscription services, putting pressure on the company to find new revenue sources. Since ChatGPT’s launch in 2022, OpenAI’s valuation has soared to $500 billion in funding rounds — higher than any other private company. Some expect it could go public with a trillion-dollar valuation. But the ChatGPT maker burns through cash at a furious rate, mostly on the powerful computing required to deliver its services.
With its move, OpenAI brings its business model closer to tech giants Google and Meta, which have built advertising empires on the back of their free-to-use services. Unlike OpenAI, those companies have massive advertising revenue to fund AI innovation — with Amazon also building a solid ad business on its shopping and video streaming platforms. “Ads aren’t a distraction from the gen AI race; they’re how OpenAI stays in it,” said Jeremy Goldman, an analyst at Emarketer. “If ChatGPT turns on ads, OpenAI is admitting something simple and consequential: the race isn’t just about model quality anymore; it’s about monetizing attention without poisoning trust,” he added.
OpenAI’s pivot comes as Google gains ground in the generative AI race, infusing services including Gmail, Maps, and YouTube with AI features that—in addition to its Gemini chatbot—compete directly with ChatGPT. OpenAI Chief Executive Officer Sam Altman has long expressed his dislike for advertising, citing concerns that ads could create distrust about ChatGPT’s content. To address these concerns, OpenAI pledged that ads would never influence ChatGPT’s answers and that user conversations would remain private from advertisers. “Ads do not influence the answers ChatGPT gives you,” the company stated. “Answers are optimized based on what’s most helpful to you. Ads are always separate and clearly labeled.”
– ‘Trust over revenue’ – The release was announced by Fidji Simo, OpenAI’s CEO of applications, a former Meta executive who oversaw the social media giant’s advertising business before leaving for Instacart. “As we introduce ads, it’s crucial we preserve what makes ChatGPT valuable in the first place,” Simo said in a blog post. “That means you need to trust that ChatGPT’s responses are driven by what’s objectively useful, never by advertising.”
In an apparent reference to Meta, TikTok, and Google’s YouTube—platforms accused of maximizing user engagement to boost ad views—OpenAI said it would “not optimize for time spent in ChatGPT.” “We prioritize user trust and user experience over revenue,” it added. The commitment to user well-being is a sensitive issue for OpenAI, which has faced accusations of allowing ChatGPT to privilege emotional engagement over safety, allegedly contributing to mental distress among some users. The move comes as ChatGPT Go, the company’s $8 monthly subscription tier, becomes available in the United States and all markets where the service operates.
© 2024 AFP
